engaging citizens, engaging councillors
To establish new, or strengthen existing contacts between citizens and their councillors, the multi media approach will be developed, tested and improved, in order to:
* broaden the democratic process;
* increase engagement in the democratic system;
* find new ways to reach all groups within a community.

a senior politician at Uddevalla (S), answering citizens' questions via the internet
To support this process, empowering activities (inviting, learning and training) and awareness meetings will be organised.
for the citizen:
how to gain access to information, to understand it, and respond to it
for the civil servant:
how to formulate and present information clearly, and help citizens handle the information
for the politicians and administrators:
how to use the interactive multi media dialogue with citizens