LEX: towards a more open administration

LEX takes care of the whole administrative process, and handles all the municipal information: issues, documents, meetings, and subjects, like properties and registry of persons. Citizens are able to upload and download information via online services themselves, twenty four hours a day.

The LEX system consists of four components:

• document management;
• issue management;
• publishing and workflow;
• publishin and public records.

civil servants at Uddevalla receive instruction how to handle the LEX system

---

evoice: the multi media dialogue approach

The evoice project believes in the potential of modern ICT instruments and tools to increase citizens' participation and to access the administrative system, but only if they are employed in a well-structured, well-considered manner and over a longer period of time.

Therefore, evoice develops, tests and advocates the multi media dialogue approach: a combination of classic media (newspaper, radio, tv, phone, etc.) and the modern ones (internet, e-mail, chatroom, forum, sms, mms, etc.) in all phases of the policy cycle.

evoice aims to increase public influence and citizens' participation in political processes

evoice and the City of Harelbeke (B)

In December 2006, the Digital Social House, a product catalogue for social workers in the City of Harelbeke (Southwest Flanders, Belgium), was nominated for the Flemish ICT Award.

The product catalogue gives a structured overview of 'what government can do' for a customer in a specific situation (moving, looking for a job, retiring,...).

Officers from different agencies are publishing their products concerning welfare on a joint intranet, so customers can be informed about services from other agencies and administrations.

In april 2007 the intiative Digital Social House about information concerning municipal services (still under construction) was selected as a good practice, to be presented at the Belgian Conference on Quality in the Public Sector in November 2007.



In the report, the jury mentioned the collaboration between different agencies on a local level, the citizen centred perspective and the willingness to learn and enhance.


new inhabitants of Harelbeke in 2002

For more information, please consult the article Alle diensten op fiche, published in Trends (November 2006), unfortunately only in Dutch.

---